Reference

How We Protect What You Share

When you open an account with total4d12, your information stays encrypted and secure.

Account verification encryptedPayment data never sharedWithdrawal requests auditedDANA, OVO, GoPay, QRIS handled securely
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total4d12 How We Protect What You Share
HELP AVAILABLE

Contact Us About Your Privacy

If you have questions about how we handle your data, want to access your account records, or need to update your information, reach out to our…

Email Support Send privacy requests to our support inbox and we'll respond within one business day…
Live Chat Chat with our team via the help button in your account lobby between 08:00…
Account Settings Update your email, phone, or banking details directly in the Account menu without waiting…
DATA SECURITY

How We Keep Your Information Safe

We encrypt all communications between your device and our servers, so your login details and payment transactions stay private. Account passwords are never stored in plain text; we use hashed encryption.

Encryption Standard

All logins, deposits via DANA, OVO, GoPay and QRIS, and withdrawal requests travel through SSL encryption to prevent interception.

Account Verification

Before any payout, we verify your identity using the phone number and email on file—two-factor confirmation protects your real funds.

Cookie Policy

We use cookies to keep you logged in and remember your game preferences, but never to store payment data or passwords on your device.

Data Retention

Your records stay on file for your account lifetime plus two years for compliance, then we erase them—you can request earlier deletion.

Payment Processor Security

DANA, OVO, GoPay and QRIS transactions are routed through their own encrypted gateways; we never store full card or bank details.

Rights & Changes

Request access to your data, correct inaccuracies, or ask us to delete your account by contacting support—we process requests within three business days.

Privacy Policy – Your Questions Answered

Below are the questions we hear most from players in Indonesia about how we handle their data and account security.

We collect your name, date of birth, email, phone number, and banking details (for DANA, OVO, GoPay or QRIS verification). We also log your login IP address and device type for security. This information helps us verify your identity, process deposits and withdrawals, and comply with local anti-fraud regulations.

We retain your account records for two years after closure to meet regulatory requirements and handle any outstanding disputes. After two years, we securely delete all personal data unless local law requires us to keep records longer. You can request early deletion by contacting our support team.

Yes. Payment transactions are encrypted end-to-end and routed through the payment processor's own secure gateway. We never store your full bank account number or card details—only a reference ID for your records and withdrawals. All transfer data is encrypted at rest.

Absolutely. Email our support team with your account username and we'll compile a complete file of your personal data, login history, deposits, withdrawals, and game activity. We send it within three business days in a format you can read and download.

No. We never sell or rent your personal information to third parties. We share data only with payment processors, anti-fraud services, and our legal/compliance team as required by Indonesian law. Our privacy policy does not permit marketing to other brands.

We use SSL encryption for all logins and two-factor verification (email + phone) before any withdrawal. Your password is hashed and never stored in plain text. If unusual activity is detected, we lock your account and contact you immediately.

Open your Account Settings in the lobby, click Personal Details, and update your email or phone—changes take effect immediately after you confirm via the verification link we send. You can also contact live chat between 08:00 and 23:00 WIB daily for help.

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